There are times when your CHAMP Encoder goes offline and when troubleshooting the cause, we’ll often ask you to “ping” the Encoder. This verifies that the hardware is functioning and accessible and is a good next step after verifying the hardware has power. This article will walk you through the process.
What Is Ping?
PING is a basic network program built into all computers that allows you to verify that hardware at a specific IP address can respond. It’s the network equivalent of playing “Marco Polo”. You ping a specific address and it responds.
You run this program from the command-line interface (think DOS) and you’ll need the IP address of your CHAMP Encoder, which should be provided to you from our support staff.
How To Windows 10 and 11
- Press the Start Menu
- Type “cmd” and press Enter
- A small black window — the Command Prompt — should open
- Type “ping [Encoder IP Address]” and press Enter. For example “ping 10.1.1.169” if that is the address of your CHAMP Encoder
How To Mac OS
- Open the Finder
- Select Applications/Utilities folder
- Double-click the Terminal app
- Type “ping [Encoder IP Address]” and press Enter. For example “ping 10.1.1.169” if that is the address of your CHAMP Encoder
- To stop the ping, press the Control and the “c” key together