Because your video is not making it to the CHAMP Encoder.
Whenever the CHAMP gear doesn’t receive video, it will display purple video. This is to alert you that you have an issue with your video equipment. Because every customer’s setup it different there is no single method to fix this issue. The purple video tells you the problem is with your video equipment and not the CHAMP hardware, so you’ll need to do some troubleshooting on your end.
You Need To Hook Up A Monitor
For most customers, there is a red box called a “Decimator” that is connected to your CHAMP Encoder. Simply connect an HDMI monitor to the HDMI output so you can monitor what the CHAMP Encoder is receiving. More than likely, you will see that there is no video being provided (that is, you’ll get a purple screen). The next step is to follow the video cable going into the Input of the Decimator to see what it connects to. This will either be an HDMI cable, or an SDI cable.
Please keep in mind that your monitor (connected to the HDMI port on the Decimator) is the best way to troubleshoot problems. Your live stream will be about 30-60 seconds behind real-time.
Is The Purple Video Intermittent?
If you only see video when switching between cameras or video sources, then it means that your equipment is dropping video. This can be a common problem with consumer grade audio-visual gear and you’ll need to check with your hardware manufacturer, or A/V installer that provided the hardware to find a solution. You can tell them that your gear isn’t providing a proper Frame Synchronized output to the CHAMP gear,
Is The Purple Video Constant?
If you see purple video all the time and not just when changing sources, then this means that video is simply not reaching the encoder. There is something turned off, disconnected, or not functioning properly that is causing the issue.
OUTSIDE YOUR COMFORT ZONE?
If so, then we’d recommend that you reach out to the person responsible for your video equipment and bring them into the loop. This could be an outside vendor — such as the company that sold you the equipment — or someone in your IT Department.
We will do everything in our power to assist and talk through possible solutions to any issue you’re having. Just give us a call or e-mail and we’ll gladly help however we can. Please keep in mind though – troubleshooting a video issue that is ”upstream” from the CHAMP Encoder can be very difficult from a remote location.